Privacy Policy
Remedy Room ("we," "us," or "our") is committed to protecting the privacy of our clients and website visitors. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or use our services.
Information We Collect
We may collect the following types of information:
- Personal identifiers — your name, email address, phone number, and mailing address when you contact us or make a booking.
- Health information — relevant medical history or physical conditions you voluntarily provide to help us deliver safe, effective treatment.
- Payment information — billing details processed securely through our payment provider. We do not store full card numbers.
- Usage data — pages visited, time spent, browser type, and IP address collected automatically when you use our website.
How We Use Your Information
We use the information we collect to:
- Schedule and manage your appointments
- Process payments and send booking confirmations
- Communicate with you about your sessions, including reminders and follow-ups
- Improve our services and website experience
- Send occasional newsletters or promotions, with your consent
- Comply with legal and regulatory obligations
How We Share Your Information
We do not sell, rent, or trade your personal information. We may share it with trusted third-party service providers who assist us in operating our business (such as scheduling software or payment processors), under strict confidentiality agreements. We may also disclose information when required by law.
Health Information
Any health or medical information you share with us is treated with the highest level of confidentiality. It is used solely to provide safe and appropriate therapeutic services and is not shared with any third party without your explicit written consent, except as required by law.
Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Client records are typically retained for a minimum of seven years in accordance with professional standards. You may request deletion of your data at any time, subject to these obligations.
Cookies
Our website may use cookies to enhance your browsing experience. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. Some features of our website may not function properly without cookies.
Your Rights
You have the right to access, correct, or delete the personal information we hold about you. To exercise these rights, please contact us at hello@remedyroom.com. We will respond to all requests within 30 days.
Security
We implement industry-standard security measures to protect your information from unauthorized access, disclosure, or loss. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Contact Us
If you have questions or concerns about this Privacy Policy, please contact us at:
Remedy Room · 321 Eastland Dr, Twin Falls, ID 83301
Email: theremedyroom24@gmail.com · Phone: (208) 556-3388